A practical guide to the generation and selection of good Key Performance Indicators for managing
business processes, including a large selection of candidate KPIs for common processes.
The Kaplan and Norton "Balanced Scorecard" approach to generating KPIs is fully embraced.
Content includes Generation of KPIs, General Characteristics, Evaluation of KPIs, Selection of Sets, Rolling out a
KPI System.
Implementation Guide for Service Level Agreements (the plum book)
Peter Hill
Modulus Pty. Ltd.
A practical guide to the implementation of Service Level Agreements for managing business processes,
including a fully detailed template to fast-track your own SLAs
Content includes Benefits of SLAs, What Services are Suitable for SLAs, Creating a SLA, SLAs and
Recharges, Examples of Services Managed by SLAs and a detailed, 70-point SLA Template.
Selecting & Implementing Internal Controls (the red book)
Peter Hill
Modulus Pty. Ltd.
A practical guide to the selection and implementation of Internal Controls to ensure that business
processes are conducted within established operational and ethical constraints.
Content includes integration of control activities to processes, red-flag attributes, auditing of
controls and practical application of controls.
Purchase the Teal Book, Plum Book, Blue Book and Red Book together for the discounted price of $69.90, a $9.90 saving.
You get "Identifying, Documenting & Analysing Business Processes" (the teal book), "Implementation
Guide for Service Level Agreements" (the plum book), "Generating & Selecting KPI Sets" (the blue book)
and "Selecting & Implementing Internal Controls" (the red book)
together for the combined price of $69.90.
English
AUD $69.90
Good Practice for Commercial Website Design (the saffron book)
Peter Hill
Modulus Pty. Ltd.
A practical guide for business owners - how to specify your commercial website design to achieve your
business goals.
Includes a specification template which can be easily adjusted to your new website or a website update.
Illustrated by a fully-developed, standards-compliant site which demonstrates good practice.
Creating Effective Mobile Websites (the lime book)
Peter Hill
Modulus Pty. Ltd.
A practical guide for business owners - how to choose a strategy and practical approach to
developing an effective mobile website.
Includes a road-map for navigating from where you are today (with or without a conventional website) to
participating in the fastest-growing area of the web.
Business Process Management Overview (the grey book)
Peter Hill
Modulus Pty. Ltd.
An overview of the discipline of Business Process Management and a high-level description of its elements.
This book is the entry point for the series of BPM books. It provides an overview of the documentation
and analysis of business processes, management of Key Performance Indicators (including the Kaplan and Norton
balanced scorecard) , service level agreements and appropriate internal controls.
English
For BPM consultancy and training closely aligned with this series of books, visit the
Change Factory website.
Business Process Management Overview (the grey book)
