We are pleased to announce the release of a series of e-books covering Business Process Management.
title: Generating & Selecting KPI Sets (the blue book)
abstract:
A practical guide to the generation and selection of good Key Performance Indicators for managing
business processes, including a large selection of candidate KPIs for common processes.
The Kaplan and Norton "Balanced Scorecard" approach to generating KPIs is fully embraced.
Content includes Generation of KPIs, General Characteristics, Evaluation of KPIs, Selection of Sets, Rolling out a
KPI System.
language: English
price: US $19.95
title: Implementation Guide for Service Level Agreements (the plum book)
abstract:
A practical guide to the implementation of Service Level Agreements for managing business processes,
including a fully detailed template to fast-track your own SLAs
Content includes Benefits of SLAs, What Services are Suitable for SLAs, Creating a SLA, SLAs and
Recharges, Examples of Services Managed by SLAs and a detailed, 70-point SLA Template.
language: English
price: US $19.95
title: Identifying, Documenting & Analysing Business Processes (the teal book)
abstract:
A practical guide to the identification, documentation & analysis of Business Processes from strategic
to operational levels.
Content includes Identification of processes from Strategic to Operational Work Instructions level,
process risk analysis and RACI analysis.
language: English
price: US $19.95
title: Selecting & Implementing Internal Controls (the red book)
abstract:
A practical guide to the selection and implementation of Internal Controls to ensure that business
processes are conducted within established operational and ethical constraints.
Content includes integration of control activities to processes, red-flag attributes, auditing of
controls and practical application of controls.
language: English
price: US $19.95
title: Evaluation of Capital Projects (the coral book)
abstract:
A guide to the evaluation of capital investment proposals and the creation of capital budgets.
Content includes discussion of Discounted Cash Flow (DCF) methodology, uncertainty in estimation, scenario planning and classification of projects. Capital Investment Project Evaluation
is critically important to long-term profitability.
language: English
price: US $19.95
title: Quad-Pack
abstract:
Purchase the Teal Book, Plum Book, Blue Book and Red Book together for the discounted price of $69.90, a $9.90 saving.
You get "Identifying, Documenting & Analysing Business Processes" (the teal book), "Implementation
Guide for Service Level Agreements" (the plum book), "Generating & Selecting KPI Sets" (the blue book)
and "Selecting & Implementing Internal Controls" (the red book)
together for the combined price of $69.90.
language: English
price: US $69.90
title: Good Practice for Commercial Website Design (the saffron book)
abstract:
A practical guide for business owners - how to specify your commercial website design to achieve your
business goals.
Includes a specification template which can be easily adjusted to your new website or a website update.
Illustrated by a fully-developed, standards-compliant site which demonstrates good practice.
language: English
price: US $29.95