The "Identifying, Documenting & Analysing Business Processes",
"Generating & Selecting KPI Sets", "Implementation Guide for Service Level Agreements", "Selecting & Implementing Internal Controls", "Good Practice for
Commercial Web Design" and "Developing Effective Mobile Websites" titles are now released and are available
here. Other titles will be released progressively during 2008; for more information about the series of books,
click here.